Job Summary:
The Personal Computer Service Technician will provide technical support for PC hardware, software, and networking environments, ensuring seamless functionality of systems and peripherals. This role involves installation, troubleshooting, diagnostics, and end-user training to maintain operational efficiency at Langley Research Center (LaRC).
Primary Responsibilities:
- Properly updating all assigned tickets accurately and in a timely manner to meet contract requirements is a requirement for continuing employment
- Install and test personal computers, printers, and other peripherals
- Perform technical, operational, and training support to users of personal computers either by telephone, or on-site, for PC desktop hardware and software packages
- Troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs
- Resolves computer system problems, including coordination between users and components of a local area networks
- Configure operating systems
- Software installation, and configurations
- Participates in the evaluation of system configuration and software
- Physically unpacking new equipment and packaging old equipment for removal, as needed
- Support the preparation and imaging of new computer hardware, as needed
- Ensuring all Service Delivery related Service Level Agreements are met to meet the requirements of the program
- Adherence to all NEST Service Delivery policies and procedures
Basic Qualifications:
- High school diploma
- Experience providing IT support in a large organization
- ServiceNow and CostPoint experience is a plus
- Attention to detail is a must
- Self-motivated is a must
- Ability to work efficiently with accuracy and meet demanding timelines is a must for successfully executing the requirements for this position
Sure Secure Solutions is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment contingent upon successful completion of a background investigation.
At Sure Secure Solutions we have an enjoyable working environment, offering competitive benefit packages and surrounded with professionals who have the subject matter expertise to develop innovative, cutting-edge business solutions in an ever-evolving technology landscape. The benefits include Dental Insurance, Vision Insurance, Life insurance, Long and short-term disability, Paid time off, 401(k) Retirement plan. More specific information on benefits eligibility will be provided as part of the interview process.
This is a full-time Role. U.S. citizenship is required. All candidates must be able to obtain a Public Trust Clearance (PTC).